Private Member Club and Boutique Hotel Management and Consultancy
Our company’s primary focus is to provide expert advice, management and administration for private clubs, boutique hotels and facilities. Corporate and board governance and consultancy for those in the leisure and private members club industries. We offer expert advice on management, administration, corporate governance, and board consultancy tailored to the unique needs and challenges of both member and corporate owned clubs and hotels.
Through research, member and customer surveys and consultancy we optimize operations, enhancing member or guest experiences, improve financial performance, and ensure compliance with industry and state and federal regulations.
Our focus on the leisure and private members club industries allows us a deep understanding of the specific dynamics and requirements of these sectors, enabling us to deliver targeted and effective solutions to our partner clubs and hotels.
Full and Interim Club Management
Our specialization in club and departmental management, whether on a full-time or interim basis, indicates a comprehensive approach to addressing the operational and strategic needs of our clients in the leisure and hospitality industry. Our ability to provide a range of services, from overhauling specific club departments to offering full club management solutions, offers flexibility to your clients based on their unique requirements and circumstances.
Our management and consultancy expertise extends beyond day-to-day operations to encompass strategic consulting aimed at improving board and corporate governance, which is crucial for long-term success and sustainability. By collaborating with management and board members, we help implement effective governance structures that align with the club or facility’s goals and values.
Additionally, our focus on maximizing short-term revenues and profits while simultaneously developing a long-term strategy underscores our commitment to creating sustainable growth for our partner clubs and hotels. This approach involves balancing immediate financial objectives with initiatives aimed at enhancing the member and guest experience, ultimately leading to increased loyalty, retention, and profitability over time.
Overall, our integrated approach to club and departmental management, coupled with strategic consulting and revenue optimization strategies, positionsus as a valuable partner for leisure and hospitality entities seeking to achieve both short-term gains and long-term success.
Executive Search and Recruitment
We are long-established and known throughout the industry as leaders in executive search and recruitment. We provide a comprehensive approach to addressing challenges related to team cohesion and alignment within leisure and hospitality businesses. By investigating administrative roles across different levels, from department heads up to general managers, we help identify any discrepancies between the ethos of the club and the visions of individual directors or staff members. This approach allows you to pinpoint areas where improvements or realignment may be necessary.
Our services extend beyond diagnosis to offering practical solutions, including guiding clubs and facilities through the recruitment process to ensure they hire individuals who are not only skilled but also aligned with the club’s values and vision. With our in-house HR specialists as part of our team, we have the capability to not only recruit but also retain top-tier club and hospitality professionals, instructors, and administrators, thereby fostering a cohesive and high-performing team.
By focusing on personnel and team dynamics, we are helping our industry partners to create environments where staff members are motivated, engaged, and working towards common goals, ultimately enhancing the overall experience for members and guests and contributing to the success of the club and in the industry as a whole.
Shop and Retail Consultancy and Buying
With years of marketing experience among our team members, we can offer retail expertise,as well as online sales experience through club websites and software. Through centralized purchasing from leading fashion brands such as Vineyard Vines, Sofibella, Lulu Lemon and tennis sporting goods companies such as Babolat and Wilson, we can offer lower pricing than individual clubs can attain. With our own clothing brand, BTB, planned for release in April 2021, we will also offer wholesale prices to our partners and clients with this brand new to market.
Point of Sale, Reservation, Accounting Software Review
Through our experience with so many clubs across the country, all of our team members are well-versed with software aimed at the club business. From Jonas and Northstar to smaller applications, we can add expert knowledge and advise on systems for reservations, bookings, billing and point of sale across club departments.
Compensation Comparison Studies
We will happily review with our clients their software requirements and reporting procedures. Once in place and with more in-depth data in hand, we can look at compensation for current staff and compare with national and local salaries and stipends, private session rates and group and clinic pricing against revenue streams.
Membership Communications Review
Through working with a host of database firms and having created and managed communications ranging from texting to emails and integrating databases across various communication avenues, we offer a full review, and if needed, a full rebuild of club communications.