Ed Shanaphy, CMAA When membership is surveyed, one of the main qualities that membership and search committees look for in a club leader is availability
Category: Governance
Event Calendar Paramount For Member Management And Avoiding Staff Burnout
by Dale Petrie This is the second article in a series of three discussing membership use and management of members is truly just as important
Managing Members Is Paramount To Managing Staff
by Dale Petrie We know that a club manager looks after and supervises a hospitality staff across several departments. Working and communicating with department heads
Every Club Tournament Is Someone’s US Open
Podcast: Play in new window | Download (Duration: 44:10 — 38.3MB) | Embed
Subscribe: Apple Podcasts | Google Podcasts | Email | RSS | More
Not the Swing, but Visibility, Member Service and Access is Paramount for any Department Head Visibility is crucial for a Director of Golf and Pat
Why An Interim Club Manager?
By Dale Petrie, European Advisor to BeyondTheBaselines.com This is a question that is asked of us advisors and consultants in the club and leisure industry
Decision Makers Are Not Usually The Operators
Podcast: Play in new window | Download (Duration: 44:57 — 34.9MB) | Embed
Subscribe: Apple Podcasts | Google Podcasts | Email | RSS | More
Andres Robelo loves tennis. He grew up with tennis. His parents played tennis. But he couldn’t find a game in Miami. “I could run a
Keeping Up With The Joneses
By Dale Petrie Real estate prices are soaring. Americans are migrating South to find the outdoors, stay healthy, and avoid higher state taxes. There’s a
Business Intelligence Making Its Way Into The Private Members Club Industry
By Jennifer Gelhaus, USPTA In today’s world data is a currency that businesses protect, value, trade and utilize to make some of the most important
Does Your Club Have A Vision?
by Ed Shanaphy, CMAA Life is never still. It never just stops. Even in a year with a Pandemic challenging the globe, life moves forward.
We Might Be Tennis Pros, But We Work In The Hospitality And Customer Service Industry
BTB-In-Depth April Webinar Exclusive! Now Open To You! Monday, April 26th at 1pm EDT Join world-renowned Director of Tennis and former United States Professional Tennis
Load More