by Dale Petrie We know that a club manager looks after and supervises a hospitality staff across several departments. Working and communicating with department heads
Category: Governance
Every Club Tournament Is Someone’s US Open
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Not the Swing, but Visibility, Member Service and Access is Paramount for any Department Head Visibility is crucial for a Director of Golf and Pat
Why An Interim Club Manager?
By Dale Petrie, European Advisor to BeyondTheBaselines.com This is a question that is asked of us advisors and consultants in the club and leisure industry
Decision Makers Are Not Usually The Operators
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Andres Robelo loves tennis. He grew up with tennis. His parents played tennis. But he couldn’t find a game in Miami. “I could run a
Keeping Up With The Joneses
By Dale Petrie Real estate prices are soaring. Americans are migrating South to find the outdoors, stay healthy, and avoid higher state taxes. There’s a
Business Intelligence Making Its Way Into The Private Members Club Industry
By Jennifer Gelhaus, USPTA In today’s world data is a currency that businesses protect, value, trade and utilize to make some of the most important
Does Your Club Have A Vision?
by Ed Shanaphy, CMAA Life is never still. It never just stops. Even in a year with a Pandemic challenging the globe, life moves forward.
We Might Be Tennis Pros, But We Work In The Hospitality And Customer Service Industry
BTB-In-Depth April Webinar Exclusive! Now Open To You! Monday, April 26th at 1pm EDT Join world-renowned Director of Tennis and former United States Professional Tennis
UBER Has Arrived At The Country Club – And It’s Not Your Ride, It’s Your Bag’s Lift.
How A Golf and Tennis Lesson Booking App Is Coming To A Club Near You by Ed Shanaphy, CMAA, USPTA, PTR Uber changed the way
The Offer Of Employment Letter – The Basics and a Sample
Initially, the Club was so excited to have the opportunity to hire a new, fresh face. A new Director of Fitness or Tennis with a
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