by Dale Petrie We know that a club manager looks after and supervises a hospitality staff across several departments. Working and communicating with department heads
Category: Membership
Resale Values, Not Retirement Homes, Create A Job Shortage And Weaker Staffs At Clubs
By Dale Petrie We’ve long talked about the battle between clubs wanting year-round golf, tennis, fitness and food and beverage staff while attempting to hire
Club Managers Are Politicians: Visionaries Serving Their Constituents
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The Club Manager. We think we know the role as members, as boards and governors. Growing up in Stowe, Vermont Elle Anderson thought she knew
A Never-Ending Question: To Teach Or Not To Teach?
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Angela Wilson was fortunate enough to have really good coaches who were in the game of coaching. That made the difference for her growing up
Does Your Club Have A Vision?
by Ed Shanaphy, CMAA Life is never still. It never just stops. Even in a year with a Pandemic challenging the globe, life moves forward.
A Pro With Every Court Reservation Could Become A Reality
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Doug Cash Joins the BTB Podcast Doug Cash, founder of CashFlow Tennis, joins the BTB Podcast and discusses how Covid has changed the club industry
Event Pricing At Your Club or Facility
by Dale Petrie For years clubs have longed to make events free to members. General managers, department heads, and even members serving as club governors
League Play Doesn’t Always Add To Lifetime Member Value
League players may often be users an abusers at your tennis facility. As users and abusers, they may lower your membership’s lifetime value.
Liquidity, Availability, and Flexibility – Clubs’ Needs For Reopening and Restructuring
By Ed ShanaphyB.A. Duke University, M.A. The London School of EconomicsPresident BeyondTheBaselines.com – SBW Associates, Inc These are unprecedented times, but they will come to
Creating Hindsight By Slowing Down Those Vocal Club Members
As a helicopter parent berates you, what would the correct strategy be going forward in the conversation.
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