April Webinar: We Might Be Tennis Professionals But We Are In The Hospitality Industry

$10.00

Join world-renowned Director of Tennis and former United States Professional Tennis Association President, Harry Gilbert, as he discusses why tennis professionals are really in the hospitality and customer service business. Although they might teach a forehand and a backhand, tennis professionals should think of themselves as a department head or employee of a hospitality company – a club or resort.

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Monday, April 26th at 1pm EDT

Join world-renowned Director of Tennis and former United States Professional Tennis Association President, Harry Gilbert, as he discusses why tennis professionals are really in the hospitality and customer service business. Although they might teach a forehand and a backhand, tennis professionals should think of themselves as a department head or employee of a hospitality company – a club or resort.

This once-in-a-lifetime hour webinar with BeyondTheBaseline’s leading consultant and experienced Director of Tennis and Tournament Producer will simply open the door to new ideas you may never have thought of as a club manager, governor or department head. Q & A to follow the main presentation! Harry will relate to us how he has come to be known as the ultimate service provider – offering a “best-in-class” environment and service level to his members. He will share his list of daily services, items and how he works behind the scenes to offer his members a level of experience which remains unparalleled in the industry.

The Power Of Customer Service Means More To A Member Than A Powerful Forehand

Harry Gilbert, with over 30 years experience as a Director of Tennis and department head, presently serves as Director at the esteemed Waccabuc Country Club in Westchester County, New York. He served as Director and created the world-renowned program at The Albany Resort in the Bahamas – an elite resort known as The Monaco of the Caribbean owned by golf icons Tiger Woods and Ernie Els. 

We might be a department of our club or facility, but most tennis departments are a long way from where we should be. Departments at hotels and resorts have a daily lineup meeting where they discuss the days’ activities, share any issues, recognize achievement, and reinforce the resort’s credo and standards of excellence. Are we doing this in the tennis business? It’s a tradition at fine dining restaurants, for yet another example, for the chef to prepare a staff meal before service, taking that opportunity to offer staff a sample of that night’s specials and talk discuss, preview, and rally the staff for the night to come. Do we have an agenda, both on and off court, as chefs have both on and off the restaurant floor?

This live webinar is free to our premium content BTB-In-Depth Members – but you can still join even if you are not a BTB subscriber. Just $10 gets you your ticket to this incredible hour and a half, one-on-one with one of the pioneers of new business models taking over the country club industry. If you can’t make it live, we will send you a recording of the webinar!

Add this Webinar to your cart above or fill in the form above if you have any questions or require further information! See you on the 26th!

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